Refund policy

At MyTailio, we want you and your pet to be happy with your purchase.

Returns
We only accept returns or refunds in the following cases:

  • The item arrived damaged

  • The item is defective

  • You received the wrong item

To be eligible, you must contact us within 7 days of receiving your order.

Proof Requirement
To process your request, you must provide:

  • Your order number

  • Clear photo or video showing the issue

Refunds & Replacements
If your request is approved, we will offer:

  • A free replacement, or

  • A full refund

We do not require you to return the item, as return shipping is often costly and time-consuming.

Non-Returnable Situations
We do not accept returns or refunds for:

  • Change of mind

  • Incorrect size selection

  • Minor variations (color/appearance due to screen differences)

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your payment provider. If the issue persists, contact us.

Contact Us
For any return or refund requests, please contact us at:
📧 contact@mytailio.com