Frequently Asked Questions
Find answers to the most common questions below.
How long before I see results?
Many dogs begin to show calmer behavior during the first few uses. Results can vary depending on your dog’s habits and energy level, but consistent use during mealtimes or enrichment sessions typically leads to noticeable improvement over time.
Does this help with anxious dogs?
Yes. Licking is a naturally calming activity for dogs and can help soothe anxiety, boredom, and restlessness. When used regularly, the lick mat encourages slower, more focused behaviour, while the slow feeder helps reduce stress caused by fast eating.
How long does shipping take?
Orders are typically delivered within 5–10 business days after processing. You’ll receive updates once your order ships.
Will I get tracking?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your delivery.
Can I return the product?
If you’re not satisfied or need help, contact us within 30 days of delivery and we’ll be happy to assist.
Are our products safe for dogs?
Yes. All MyTailio™ products are made from pet-safe silicone and designed for everyday use.
Are our products dishwasher safe?
Yes. All products are dishwasher safe. We recommend placing them on the top rack for best results.
Are our products chew toys?
Our products are durable, but they are not designed as chew toys. Always supervise your dog during use.
Still have questions?
Our support team is here to help. Reach out anytime and we’ll get back to you as soon as possible.